Privacy Policy
Bulawa is a digital invitation service operated by Cimplet Technologies. This notice explains how we handle information collected when you use our website and invitation services.
Website analytics
When you visit our public website, we record basic session activity such as pages viewed, template previews, approximate time spent, links clicked (including WhatsApp enquiry links), browser device category, and referral or campaign source. This helps us understand how people discover and use Bulawa.
Approximate visitor location
At the first recorded website visit in a session, our hosting provider, Cloudflare, may provide an approximate country, province/region, city and time zone based on network routing. We store these approximate location details with that session for visitor analytics. This is not your live GPS location or street address, and it may be inaccurate, including when using mobile networks or VPNs. We do not save your raw IP address in our visitor analytics database or request precise location permission for this purpose. Cloudflare may process network connection information separately to deliver and protect the website.
Accounts and invitations
When you create or use an account or invitation, we process the details you provide so we can operate the service, manage invitations and guest links, and respond to enquiries. When a website visitor subsequently signs in successfully, the previous public visit may be labeled as a client or administrator session in internal reports, without putting the account's name or email address into website analytics.
Use, access and retention
We use information to operate the service, understand website usage, support customers and protect our systems. Access to detailed analytics is restricted to authorized administrators. We retain information only as long as necessary for these purposes, subject to operational, legal and security requirements, and review retention practices as the service evolves.
Customer and marketing-agent messaging
Where an order is associated with a Marketing Agent, authorized Clients and their assigned agent may exchange private support messages, images and voice notes. Chat messages and attached media are protected using access restrictions and encryption. This is not end-to-end encrypted messaging: designated Super Admins may review conversations for customer support, disputes and security investigations, and these reviews are audited. We may generate review alerts for suspicious external payment links or reported behavior. A flagged message alone does not result in automatic penalties. Chat records may be retained to address support, accounting and legal obligations, subject to applicable rights and retention practices.
Your choices and questions
You can contact us to ask questions about the information we handle or request access, correction or deletion where applicable. Privacy and consent requirements vary by country. Where legally required, we will provide appropriate choices before using non-essential analytics technologies.
Contact
Cimplet Technologies
info@cimplettec.com